Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. Expedited shipping options are available at checkout for faster delivery. International shipping may take 10–20 business days depending on the destination.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to domestic orders only. International orders may be subject to additional shipping fees.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Can I exchange a product?
Yes, exchanges are available for defective or damaged items. Please contact us at [email protected] within 7 days of receiving your order to arrange an exchange. We will provide a prepaid return label and ship the replacement item once the original is received.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our shipping partner’s website. If you have not received tracking information, please check your spam folder or email us at [email protected].
Are your products covered by a warranty?
All our products come with a manufacturer’s warranty. Keyboards and mice are typically covered for 1 year, while headphones are covered for 2 years against manufacturing defects. Please refer to the product page for specific warranty details.
What if my product arrives damaged?
If your product arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange a replacement or full refund at no extra cost to you.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on location. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our support team typically responds within 24 hours during business days. We are here to help with order inquiries, product questions, or any other issues.