Refund policy

Refund Policy

At Vimpul, we are committed to ensuring your satisfaction with every purchase of Mouse, Keyboard, and Headphone products. Please review our refund policy below for a smooth and transparent process.

Eligibility for Refunds

You may request a refund within 30 days from the date of delivery if:

• The product is defective or damaged upon arrival.
• The item does not match the description or specifications listed on our website.
• You have received an incorrect product.

Refunds are not available for change-of-mind purchases, normal wear and tear, or damage caused by misuse or unauthorized modifications.

Return Process

To initiate a refund, please contact us at [email protected] with your order number and a brief description of the issue. We will provide you with return instructions and a prepaid shipping label for eligible items.

Products must be returned in their original packaging, including all accessories and manuals. We recommend using a trackable shipping method, as Vimpul is not responsible for lost or damaged returns.

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to reflect the credit.

Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased more than 30 days ago.
• Items that have been opened, used, or installed (unless defective).
• Software or digital products, if applicable.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order on our website.

Contact Us

If you have any questions about this refund policy, please email us at [email protected]. Our team is here to help you.